Hi, I’m Michelle Chiu


Senior product designer at PayPal, freelance design lead with 8 YoE, and beauty/fashion events creative strategist. Previously, I’ve designed at Coinbase, Meta Creative X, MongoDB, and partnered with brands such as Four Seasons, Marie Claire, and Mejuri. My work has reached ~3B+ users globally and contributed to ~$50M+ in funding and revenue.

Resumé | LinkedIn | X | Instagram | Are.na | Medium

Clients/Experience: Authoritative, Alta, ARI, Axiom, Beam, BuzzFeed, Cherry Pick, Coinbase, Daimo, DoorDash, Easy Labs, Four Seasons, Frog Design, Gensmo, Instagram, Kleiner Perkins, Kodely, Marie Claire, Marie Claire Arabia, Megapot, Mejuri, Meta Creative X, MongoDB, PayPal, Peanie, Pistachio, Prism, Rarible, Rubi, Shibuya, Wish, Youvoya

Awards, Recognition, & Other Highlights:
Adobe Design Achievement Awards Recipient [Link]
Bestfolios Editor’s Pick Featured Site
Cartier x RedBoxMe Invited Community Member [Link]
Design Nation Conference Selected Attendee [Link]
EDGE NYFW Content Studio Manager [Link]
Emboldly (Nonprofit) NYC Events Lead [Link]
Facebook GH Scholarship Recipient (1 of 25 worldwide)
Four Seasons Styling Assistant [Link]
Girls Into VC Fellow & Former Newsletter Editor [Link]
Hexagon UX Mentorship Program Selected Participant
IDEO CoLab Makeathon Selected Participant [Link]
Interior New York Fashion Week Intern [Link]
Kleiner Perkins Fellows Program Alumni Interviewer (2x)
Kleiner Perkins Engineering Fellow [Link]
Marie Claire Arabia Photography Assistant [Link]
Medium Top Writer in Design (225K+ views) [Link]
Mejuri Brand Ambassador (4 yrs) [Link]
Mercury Spheres Scholarship Recipient [Link]
Monday Girl Social Club Community Member [Link]
Rarible Ex-Editorial Writer (front-page feature [Link]
Slow Ventures Design & AI Dinner Invited Guest [Link]
TechCrunch Disrupt Scholarship Attendee [Link]
The Council Angel Investing Community Member [Link]
Unsplash Featured Photographer (5.8M+ views)
Wall of Portfolios Editor’s Pick Featured Website [Link]
Women’s Creatives Dinner Inaugural Guest [Link]

PayPal


Global fintech company with 430M+ active accounts, 26B payment transactions, and $1.6T total payment value helping users make online purchases, send money to others, and receive payments. The platform supports 100+ currencies and allows users to link bank accounts, credit cards, or debit cards for fast, digital transactions.

As a Sr. Product Designer on the Ads team, I spearheaded 0->1 design of a new ads campaign manager platform enabling tens of millions of SMBs across 200+ global markets to generate billions of new ad impressions and drive new customer acquisition within our merchant portal. I partnered with senior product, eng, and GTM leaders to align on problem framing to influence roadmap decisions and defined design patterns to support future ad formats and experimentation across the merchant ecosystem.

Built on 25+ years of payments expertise and infrastructure serving tens of millions of businesses, our Ads Manager platform leverages PayPal's proprietary transaction graph, closed-loop attribution, and a unique position in the global commerce ecosystem. By packaging cross-merchant purchase data with media, it helps advertisers reach shoppers based on actual buying behavior.

AI Tools
Interaction Design
Mobile Design
Product Design
Product Strategy
User Research
Visual Design
Web Design